![]() (Most of the well rated restaurants in Avila don’t open until 130). In Avila the lunch at 1230-115 meant there were nearly no local restaurants open to eat other than the one associated with the tour company. However with over 20 people walking single file down narrow streets if your were near the back of the line the headset lost connection with the guide and you couldn’t hear anything. They provide a headset to hear the guide. There were some people who paid for the monument admissions and some didn’t so there was more constant “do we have everyone or not” people counting by the guide who was highly concerned about losing people. The guide was constantly focused on trying not to lose anyone. They broke us into ‘smaller groups’ but our ‘small group’ was 20+people. It is a full size double decker bus full of people. The company itself was fine and the guides pleasant and knowledgeable. This was our least favorite tour experience of our Spain trip. If I were to do it again, I would try and use a trip like this for transportation only and tour around the cities alone. Not being able to hear the tour clearly due to the guide wearing the mic the way he did was also bummer.Ī decent trip and easy way to see a few cities without having to plan it all out. We felt very much like the typical "tourist" walking around with such a large group, especially after we heard the bus driver start the day calling someone a stupid American. I was overall happy with the experience but would probably think twice about doing a large tour like this again. Never really felt rushed or like we missed something. The amount of time spent walking with the group, exploring alone, lunch, etc. It would have been a pain to try and coordinate getting into both cities, the cathedrals, etc for under $100.Ģ. No, it was not a malfunction on my headset or my wife's, it was clearly because of the low quality of the mic and how he was wearing it.ġ. It was a constant struggle to piece together sentences due to the volume constantly going in and out. ![]() Because our guide was wearing the mic around their neck and not his head, every time he turned his head while talking, he moved away from the mic and we couldn't hear him. Our tour guide was nice and knowledgeable, but it was terribly hard to hear them the whole tour. Maybe it's news to him but he probably wouldn't have a job without all the "stupid Americans" going on tours like this. We then watched him call the customer a "stupid American" while talking to our two guides. This is where we saw our bus driver get visibly upset with one of the guests on the bus and was essentially stomping around mad. Our first stop was at a small restaurant where people could use the restroom and now buy a coffee (no takeout, can't bring it back on the bus). Maybe I missed the memo but I also watched dozens of coffee's just get thrown away. So instead of sitting on the hour bus ride at 9am with a coffee, we had to just throw them in the trash. What myself and MANY others did not know is you can't drink or eat on the bus. The day started with a few hundred people lining up to get on a double decker tour bus. I'll start with the "cons" because I felt there were more cons than pros.ġ. After arguing we did receive a refund but not a decent experience. ![]() Its a huge crowd, no attendants and uncomfortable setting anyway. This company did not profusely apologize, blamed us for their bad behavior and do not deserve the business. And anyone traveling knows you have a tight itinerary and booked tickets and cannot easily show back up and especially for a company that spoke perfect English to tell us plainly that we were not allowed on the bus. Later that afternoon we received an email from this company that the mistake had been on OUR end and we misunderstood and could show up again tomorrow and try to go then. We asked him to write down his denial to let us board which he also refused to do. We had paid for taxis to and from the location so we lost that money as well. We reminder the representative that the website only says “wheelchair not recommended”, NOT “wheelchair will not be allowed.” He told us that he didnt have anything to do with the website and we could spend our time trying to contact Trip Advisor to get our money back for a non refundable trip. He is able to walk but sometimes get tired. Finally a representative showed up and as we were walking to board the bus after waiting in line 30 minutes they approached us and told us we were unable to go because my Dad was bringing a wheelchair. We bought out tickets, woke up early, stood in the long line with very little direction from this company as to where to go to find the bus. ![]()
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